1. Who we are
Sigalas Insurance Agency is an independently owned insurance agency and an authorized agent of Farmers Insurance®, located at 15055 Goldenwest St, Huntington Beach, CA 92647, and licensed in California (CA Insurance License #4396795 · #6017953). We help individuals, families and businesses find insurance coverage through Farmers Insurance and other carriers we are appointed with.
Applications and policies. This policy covers information we collect through the Site, our ads and our marketing. When you apply for or buy a policy, the insurance company that issues it also collects and handles your information under its own privacy notice, as required by federal and state insurance privacy laws (including the Gramm-Leach-Bliley Act and California’s Insurance Information and Privacy Protection Act). You will receive that carrier’s notice, and you can find the Farmers Insurance privacy notice at farmers.com.
2. Information we collect
Information you give us
When you request a quote, schedule a call, contact us, or submit a lead form (on our Site or inside an ad on Google or another platform), we may collect:
- Contact details: first and last name, phone number, email address and ZIP code.
- Quote details: the types of coverage you’re interested in, whether you are currently insured, whether you own your home, the best time to reach you, and any notes you choose to include.
- Information you share with us directly by phone, text, email or in person, such as details about drivers, vehicles, property or your business that we need to prepare a quote.
We do not ask for Social Security numbers, driver’s license numbers, bank account or payment card information through the Site’s quote form. Please don’t include that kind of information in form notes; we will collect it securely if and when it is needed to complete an application.
Information collected automatically
When you visit the Site, we and our service providers automatically collect certain technical information, including:
- IP address, approximate location (city or region), browser type, device type and operating system;
- pages you view, links you click, the page that referred you, and the date and time of your visit;
- advertising and campaign identifiers, such as a Google click ID (gclid) and UTM parameters, that tell us which ad or link brought you to the Site; and
- information collected through cookies and similar technologies, described in Section 5.
Information about phone calls
When you call a phone number shown on the Site or in our ads, Google’s call-tracking service may display a forwarding number and record call details such as the caller’s area code, call start and end time, and call duration, so we can tell which ads lead to calls. We do not use this service to record the content of calls.
Information from other sources
If you submit a lead form inside an ad (for example, a Google lead form ad), the ad platform passes us the information you entered. We may also receive information from Farmers Insurance and the carriers we work with as part of quoting and servicing your coverage.
3. How we use information
We use personal information to:
- respond to your quote request or question, prepare quotes, and help you compare coverage options;
- contact you by phone, text or email about your request, and follow up if we can’t reach you;
- service your policy, help with claims, and provide customer support if you become a client;
- send you information about insurance products, reviews or offers that may interest you (you can opt out at any time; see Section 8);
- measure how well our website and ads work, understand which campaigns bring in requests, and improve our Site and marketing;
- detect and prevent spam, fraud and abuse of our forms and systems; and
- comply with legal, regulatory and licensing obligations, and protect our rights and the rights of others.
6. Calls, texts & emails
When you submit a quote request or lead form, you are asking us to contact you about insurance. We may reach you by phone, text message or email at the contact details you provide, including to follow up on your request.
- Text messages: Message frequency varies, and message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help. Agreeing to receive texts is not a condition of buying any product or service.
- Emails: Every marketing email includes an unsubscribe link.
- Calls: Tell us at any time that you no longer want calls, and we will add you to our internal do-not-call list.
Even after you opt out of marketing, we may still contact you about an active quote, application, policy or claim you have with us. We do not sell or share mobile phone numbers or text-messaging consent with third parties for their own marketing.
7. Retention & security
Retention. We keep personal information only as long as reasonably necessary for the purposes described in this policy, including to respond to your request, service your coverage, keep business records, and meet the record-keeping requirements that apply to licensed insurance agencies. When information is no longer needed, we delete or de-identify it.
Security. We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted (HTTPS) connections for the Site and form submissions, access controls on our systems, and service providers that maintain their own security programs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a security breach affecting your personal information, we will notify you as required by law.
8. Your choices & rights
No matter where you live, you can:
- ask us what personal information we have about you, and ask us to correct it or delete it;
- opt out of marketing calls, texts and emails at any time (see Section 6); and
- control cookies and personalized ads (see Section 5).
To make a request, contact us using the details in Section 13. We may need to confirm your identity before we act on a request, for example by verifying the phone number or email address you used with us. Some information may need to be kept to complete a transaction you requested, meet legal or insurance record-keeping obligations, or prevent fraud; if so, we’ll tell you.
9. California privacy rights
We are based in California and primarily serve California residents. If you are a California resident, you have the following rights to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”), and other California laws apply to us:
- Right to know: the categories and specific pieces of personal information we have collected about you, the sources, our purposes, and the categories of third parties we disclose it to.
- Right to delete personal information we collected from you, subject to legal exceptions.
- Right to correct inaccurate personal information.
- Right to opt out of “sale” or “sharing.” We do not sell personal information. Our use of Google advertising tools (described in Section 5) may be considered “sharing” for cross-context behavioral advertising under California law. You can opt out by enabling Global Privacy Control in your browser, adjusting your Google ad settings, or contacting us.
- Right to limit use of sensitive personal information. We do not use or disclose sensitive personal information for purposes that would give rise to this right.
- Right to non-discrimination. We will not deny you service, charge you a different price, or provide a different level of service because you exercised these rights.
Categories of personal information
In the past 12 months, we have collected the following categories of personal information through the Site and our ads: identifiers (such as name, phone, email, IP address and ad click IDs); customer records (contact and quote details); commercial information (coverage interests and current insurance status); internet or network activity (pages viewed and interactions with the Site and ads); and approximate geolocation (ZIP code and IP-based location). We collect these from you, from your device, and from ad platforms, for the purposes described in Section 3, and disclose them to the categories of recipients described in Section 4.
Making a request
You or an authorized agent may submit a request by calling 714-248-9913 or emailing [email protected]. If an authorized agent submits a request for you, we may ask for proof that you gave them permission. We will respond within the time required by law, generally 45 days.
Shine the Light
California Civil Code § 1798.83 allows California residents to ask about personal information disclosed to third parties for their own direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing.
10. Residents of other states
Depending on where you live, you may have privacy rights similar to those described above, including the rights to access, correct, delete, or obtain a copy of your personal information, to opt out of targeted advertising, and to appeal our decision on your request. We will honor these requests as required by your state’s law. To make a request or appeal a decision, contact us using the details in Section 13. If we deny your appeal, you may contact your state attorney general.
11. Children’s privacy
The Site is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children under 16 through the Site. If you believe a child has given us personal information, please contact us and we will delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the updated policy on this page and change the “Last updated” date at the top. If we make material changes, we will provide more prominent notice, such as a notice on our homepage. We encourage you to review this page periodically.
13. Contact us
If you have questions about this Privacy Policy or want to make a privacy request, contact us:
Sigalas Insurance Agency — Authorized Farmers® Insurance Agent
15055 Goldenwest St, Huntington Beach, CA 92647
Phone: 714-248-9913
Email: [email protected]
Hours: Mon–Fri 9am–6pm · Sat & Sun by appointment